Every Detail, Considered.

Start by choosing your preferred product and available options. Review the details carefully and keep your request reference.

A shopping request is an expression of interest, not by itself a confirmed purchase. The business confirms availability, price, payment arrangements and fulfilment details before proceeding.

Delivery arrangements depend on the product, location and available fulfilment options. Confirm whether your destination is served and the appropriate method before paying.

Where collection is offered, the address, collection time and person authorised to collect must be agreed before travel. Do not assume a collection address or opening hours.

Shipping charges and time estimates can vary with destination, handling needs and item availability. Ask for a confirmed cost and estimated window for your specific purchase.

An estimate is not a guarantee against external courier delays or events beyond reasonable control; any applicable statutory protections continue to apply.

Keep your request or confirmed-order reference. The customer area displays request activity saved in this browser; it is not live courier tracking.

For a shipment arranged by the business, obtain the applicable tracking information or delivery updates through the official order contact channel.

Check the outer packaging and the item as soon as reasonably practicable. Retain any relevant labels and correspondence until you are satisfied the correct product has arrived.

If something seems missing, damaged or different from what was agreed, document the issue and make contact promptly.

Eligibility depends on the confirmed sale terms, the item supplied, its condition and your applicable consumer rights. Hairpieces, opened beauty products and personalised items may require category-specific assessment; no blanket exclusion of statutory rights is intended.

Do not send items back without first confirming the appropriate return process and destination. An enquiry does not automatically create an approved return authorisation.

Contact the business with the order reference, a concise explanation and available supporting photographs. Retain the item and packaging while next steps are discussed.

The appropriate resolution depends on the facts and applicable consumer law, including rights that cannot be excluded by store policies.

A refund, replacement, repair or other remedy is evaluated against the circumstances, applicable rights and the terms agreed for the transaction.

Where a refund is due, the method and timing should be confirmed with the business. No automatic refund has been initiated through this website.

Revamp My Hair is assessment-led and separate from purchasing a product. Assessment, quotation, customer approval and any delivery or collection of the hairpiece are agreed as part of that service.

Do not ship a hairpiece for restoration until the receiving arrangement has been confirmed.

For questions about delivery, an existing request, an item you have received or a possible return, choose the appropriate enquiry category and include your reference. Avoid sharing card details or passwords in messages.